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SM Dev (Eric)

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About SM Dev (Eric)

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    SM Community Manager

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  1. Re: Support service Hi Jkerrs, It's an interesting idea you raise and we have mooted it since you raised it - we used to have such a system a long time ago but the problems it solved in terms of coverage were outweighed by a lack of objectivity about having so many different pairs of eyes doing the work....add into that the various timezones we have to consider and this might be hard to implement in a way that brings a consistent approach. Tebthereb, I understand the issue you raise and I think the answer I gave originally is appropriate as I tried to outline the context of the significant v
  2. Re: Support service Hi All, Some good points raised here, I'll try and discuss a few things in this response which will hopefully answer a few of them. Jkerrs - I appreciate the point you are raising here albeit it feels like less of support issue and more of a general discussion of the SMFA system. We are careful not to discuss the mechanics of this system too closely so as not to negate it by some people having more information that others. I do understand the point around the support angle though, and it is of course frustrating when people are dishonest in their use of a system especi
  3. Re: Support service Hi all, Some interesting points raised here and of course very relevant. As the game has grown in recent years, so too has the number of support tickets and we continually review the best way of providing support to SM players en masse and the substantial amount of correspondence the game receives via the various mechanisms such as support tickets, social media channels, translation support etc I can't comment on individual cases as it is not my area of work but I know the approach our support team takes is to uphold this principal of balancing their time effectively
  4. Hi all, Please see this message that has gone out today...important for all translators. We are pleased to announce to all translators that we are today releasing a new translation tool for your use. The new tool allows you to complete translations and see them as they appear on the game which should make translation quicker and easier than ever. You can access the tool by setting Soccer Manager to the language you are translating into. If for some reason you prefer using the old tool, it's still there and can be accessed in the usual way. If you have not already done so, please se
  5. Re: Finances Hi Soccahappy, I think I follow your meaning here and I can of course understand the general themes being raised and discussed here. Earlier on in the thread, I felt it was important to re-assert the point that the way we have always worked at SM is by starting with an issue (quite often raised on the forum), then we have a look at the whole picture...so analyse our game data across all the GWs taking into context all the things you would expect re. game development and then work this process up into new developments and features ... the key point being that the forum input h
  6. Re: Finances Hi all, A quick note to address a few things that I have read on this thread. We most definitely do read the forum and feedback that forumers provide (new and old). SM has always taken note of this feedback in the development process going right back to start of the game - and we always will as we see the community as a big part of SM. Based on what I have read, I'm sure some people might be minded to disagree with me here but I can assure you that our primary focus is on making the best game we possibly can. We are all huge football fans at SM and spend a lot of time deba
  7. Re: Chat Hi all. Thanks for feeding back about issues with the Chat function. We are very keen to get to the bottom of any issues which users may be experiencing - I'll feed these points back to the devs working on this but would also ask you to report a bug in the normal way if problems persist. This will ensure we fix any issues affecting your individual set up. Eric
  8. Re: Chat Hi Ben, What is your username?
  9. Re: Finances Hi Soccahappy, I was just reading your post and thought I would reaffirm that we try to make as inclusive a game as possible which all managers enjoy. As you mention, not everyone wants the same level of experience and I'm sure everyone has a different idea as to what makes the game enjoyable. I think an important thing to highlight about the recent changes is that there has been a method of managing clubs (player farming, p/e transfer manipulation, loan system manipulation) which has led to a sure-fire way to get your club towards the top with lots of players and lots of mon
  10. Re: Chat We've done some work ironing a couple of issues out...is it ok for you guys now?
  11. Re: Chat Hi Klorway, Which browser are you using?
  12. Re: Chat Good morning Barakus, Hi and welcome to the forum! There is a post a little earlier in this thread detailing why the chat function was improved which might explain things a little further re. priorities. If I understand you correctly, when you ask us to focus on 'ME' you are referring to the SM user base in general...i.e. everybody? Please be assured that we do focus very hard on making a great game that people all over the world can enjoy. The forum is a big part of that and we take a good steer from our forum users as to future developments and tweaks etc...we've always strive
  13. Re: Riferimento: Chat Hi Riccardo, Improving the chat feature was an unexpected development for us as it came out of an issue we discovered in the system very recently. It wasn't quite top of the list as you might imagine, but it has been improved none the less. We are not seeing widespread reports of any issues with the function since the changes, indeed it should be significantly quicker than before. If you are experiencing something different please report it as a bug and we will investigate. Eric
  14. Re: loan wages 50 - 50 Hi dafreaking, I'm inclined to agree with the point Daggers raises here around there being a potential loophole opened up with in GWs with spare clubs. Eric
  15. Re: Finances Hi Rico, We're confident that this area needed looking at, not least as there was this loophole where some people were improving their squads by genuinely finding potential and negotiating good deals whilst some others took advantage of the imbalance of the p/e system to improve their teams. We definitely favour the former as making for a better game. Hopefully won't make the GWs more stagnant as should help to centralise cash deals as the driving force of the transfer system with the p/e system still existing to support the clubs options in the market for genuine deals. Feed
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