Forum Update Problems (Aug 2020)

[Kev 940]

A few people have reported problems with the latest forum update. If something isn't working as it should, please list the problem below, along with the operating system you use.

Please try logging out and back in / refreshing and so on before reporting problems to make sure the latest update is running properly for you.

I can then message Invision with a list of any bugs and so on, so they can fix or advise on what to do. 

[Hrodulf 138]

The main thing I’ve noticed is how very slow it now is to refresh or move to a new page.  

[Kieran_S91 5,953]

1 minute ago, Hrodulf said:

The main thing I’ve noticed is how very slow it now is to refresh or move to a new page.  

I thought this was my internet 😂

@Kev

I know I’ve mentioned this several times and I bet you are probably getting bored of me, posted 2 images below one pre updated version and one with the new updated.

Top right corner of this image is a ‘sign in’ button, I currently don’t have this so I have to find other avenues to be able to sign into the forum.

This is the updated version with no ‘sign in’ but in the top right corner there is no notifications tab just 3 symbols, 1 to search, 1 to create a new topic and 1 to go back to the home screen.

I don’t know if there is anyway you can raise this with Invision.

If you don’t understand then I will try explain more through a private message 🙂

TIA.

[Kev 940]

I've also found it a little slower.

@Kierans91

This is the page I get with the new update:

 

So I still have sign in. After taking that screenshot I logged in again and this is what I get, including the notifications which i deliberately didn't touch for an hour or so to check if they went away. Still there for me: 

 

So it works as normal for me. We need to work out why it's not for you. What browsers and operating systems do you use?

[Kieran_S91 5,953]

1 hour ago, Kev said:

I've also found it a little slower.

@Kierans91

This is the page I get with the new update:

 

So I still have sign in. After taking that screenshot I logged in again and this is what I get, including the notifications which i deliberately didn't touch for an hour or so to check if they went away. Still there for me: 

 

So it works as normal for me. We need to work out why it's not for you. What browsers and operating systems do you use?

Ahh that’s what it should look like, I don’t get the bell, the private message icon or the ⚠️ Symbol which is shown on yours at the top right next to your profile picture.

Im on an IPhone using the safari app to get on to the internet, that is all I know I’m not very good when it comes to technology.

EDIT: 

This is an example of the only notification I get, this notification then disappears after about 5 or 6 seconds.

If there are multiple notifications then I would only be able to see the first one that is presented to me on the screen, once I click on this or refresh my page all these notifications disappear.

As you can see, there is no notification in the top right which is displayed on your screenshot on the post previous.

[Nameless 600]

Another problem on the phone is that when you quote someone or specifically reply to a post it's very difficult to differentiate which is the primary post and which is the reply. The sky blue is so light that it's borderline white.

[Nameless 600]

2 hours ago, Kev said:

I've also found it a little slower.

@Kierans91

This is the page I get with the new update:

 

So I still have sign in. After taking that screenshot I logged in again and this is what I get, including the notifications which i deliberately didn't touch for an hour or so to check if they went away. Still there for me: 

 

So it works as normal for me. We need to work out why it's not for you. What browsers and operating systems do you use?

I agree with Kieran in phone I don't get these three icons (🔔, ✉️, ⚠️).

I get topic trending, create new and search icons (📰, ➕, 🔍).

This reminds me how do I go to PM? 

[Kev 940]

3 minutes ago, Nameless said:

I agree with Kieran in phone I don't get these three icons (🔔, ✉️, ⚠️).

I get topic trending, create new and search icons (📰, ➕, 🔍).

This reminds me how do I go to PM? 

Just click on a user name and you can pm someone that way.

 

I'll need operating systems / browsers from people if possible, it's clearly only an issue for some users, so I need to find out what systems aren't working properly before I message Invision support. 

[Nameless 600]

9 minutes ago, Kev said:

Just click on a user name and you can pm someone that way.

 

I'll need operating systems / browsers from people if possible, it's clearly only an issue for some users, so I need to find out what systems aren't working properly before I message Invision support. 

It's an issue for mobile users. You can login via mobile to see the real differences (problems). I tried attaching but it would allow, again via phone. 

Somethings are just not explainable. You use laptop/computer for forum. All you have to do is login via phone to know what we phone users are talking about.

[Kev 940]

19 minutes ago, Nameless said:

It's an issue for mobile users. You can login via mobile to see the real differences (problems). I tried attaching but it would allow, again via phone. 

Somethings are just not explainable. You use laptop/computer for forum. All you have to do is login via phone to know what we phone users are talking about.

OK, I rarely use phone for much at all, but just checked and it's the same for me using Android. I'll message Invision about this now.

All I can suggest for the moment, is clicking on the 3 dots icon (top right on phone) and switching to the desktop version. That works for me. But I'll let them know and see if we can get a fix. 

[Nameless 600]

42 minutes ago, Kev said:

OK, I rarely use phone for much at all, but just checked and it's the same for me using Android. I'll message Invision about this now.

All I can suggest for the moment, is clicking on the 3 dots icon (top right on phone) and switching to the desktop version. That works for me. But I'll let them know and see if we can get a fix. 

I use Android as well. The issues are for all mobile phones. The software, phone, model doesn't matter. 

[Kev 940]

1 minute ago, Nameless said:

I use Android as well. The issues are for all mobile phones. The software, phone, model doesn't matter. 

Yeah, it appears so. Like I said, all I can suggest for now is to use the desktop version on your phone if possible. I've messaged support, they should reply within 24 hours, so hopefully we'll get this sorted before too long. Apologies for the problems. It's not an SM issue, and as far as I can tell, not something I'm able to fix on my own. 

[thorgan lesar 2,640]

I can't find all the messages I've send in the past.

[Kev 940]

13 minutes ago, thorgan lesar said:

I can't find all the messages I've send in the past.

Is this a phone issue too? As in you can't find your mailbox?

[thorgan lesar 2,640]

18 minutes ago, Kev said:

Is this a phone issue too? As in you can't find your mailbox?

Yes indeed. 

Plus the notifications, but you know that already.

[Kev 940]

23 minutes ago, thorgan lesar said:

Yes indeed. 

Plus the notifications, but you know that already.

Yeah, OK. This was in the report I sent. 

[lemontrees 169]

The quoting thing isn't very clear even on desktop. I'm just seeing it as a small indentation. It was much clearer when there was a box around the quoted text. I find the scrollbar slider difficult to locate sometimes, but that was also true before the update and might be a browser thing. I'm using Chromium. 

Edited August 19, 2020 by lemontrees
changed a word

[lemontrees 169]

12 minutes ago, lemontrees said:

.

 

Edited August 19, 2020 by lemontrees
Accidentally reposted while trying to edit. Sorry.

[Id rather be in SW19 404]

not sure if this is a "bug" to report, but I hate the small writing squashed into the centre of the screen as it makes several posts impossible to read, and apparently hard to update sccording to Sir Raul. I am using a chromebook as dont have mobile phone that I can use.

[Soccahappy 8,386]

[Soccahappy 8,386]

3 minutes ago, Soccahappy said:

Success at long last. So Why is it so small on Sir Rahul's thread? Just uploaded it there and it's uselessly Narrow???

[Kev 940]

37 minutes ago, Soccahappy said:

Success at long last. So Why is it so small on Sir Rahul's thread? Just uploaded it there and it's uselessly Narrow???

At the moment, I can't answer that. But let's hope it's a sign of things to come! I'll be away for several hours shortly, hopefully I'll have more info/updates when i return. Apologies again for the inconvenience. 

[carlo123 69]

13 hours ago, Hrodulf said:

The main thing I’ve noticed is how very slow it now is to refresh or move to a new page.  

 

12 hours ago, Kev said:

I've also found it a little slower.

@Kierans91

This is the page I get with the new update:

 

So I still have sign in. After taking that screenshot I logged in again and this is what I get, including the notifications which i deliberately didn't touch for an hour or so to check if they went away. Still there for me: 

 

So it works as normal for me. We need to work out why it's not for you. What browsers and operating systems do you use?

Definitely much slower when selecting new page or refreshing 

[thorgan lesar 2,640]

I have 6 notifications and I don't know from who and which posts.

[The Mad Hatter 259]

15 hours ago, Kev said:

Yeah, it appears so. Like I said, all I can suggest for now is to use the desktop version on your phone if possible. I've messaged support, they should reply within 24 hours, so hopefully we'll get this sorted before too long. Apologies for the problems. It's not an SM issue, and as far as I can tell, not something I'm able to fix on my own. 

I am Windows 10, Firefox, and experience the narrowing of the page format in some threads. (Sir Rahul's, XCosta, etc ... )

I really appreciate your efforts in trying to sort it out, Kev. Thank you!