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Re: Adding New Players

Does he fit the criteria required for new players? If not then the rejection is surely self-explanatory.

Without wishing to get into a lesson in semantics, it can't be 'self-explanatory' if you need other information to explain it.

And yes, he does. This isn't about whether he's added or not; it's about the vague auto-response.

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Re: Adding New Players

Bit rude that.

Would be nice if they told you why it was rejected.

I got the same thing for one of the players i wanted to add. I found it extremely rude and it has put me off adding any new players just because it is THEIR JOB to add new players to the DB. We are paying to play the game and still try and help by adding players to the database and thats the treatment that we get? NOt even a polite note saying something like "thank you for your time but this player as already been added" or an explanation to why it was refused and you are warned you can only have 3 rejections. :eek::eek: SHOCKING!!! They can look for players from now on im not adding anyone to the DB.

And then these genius add Nelson Oliveira twice. look him up there are two nelson oliveira with the same picture playing for benfica and portugal. :rolleyes:

You are warned SM you can only do that 2 more times! :rolleyes:

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Re: Adding New Players

Does he fit the criteria required for new players? If not then the rejection is surely self-explanatory.

The criteria is strange though as it says you must have played 450 minutes football and then you see players getting added like:

Andre Wisdom -hasn't played a minute of first team football yet ,He sat on the bench though at Liverpool so maybe that is in the criteria somewhere I don't know.

I got Afriyle Acquah added when he had played just over 100 minutes of football for Palermo as well .

I do think that SM shouldn't send out these blatantly rude messages though for people trying to help out, I can understand that they are bound to get alot of people taking the mick and trying to get players that aren't real added but this message send outs the wrong signals to people trying to honestly get players added.

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Re: Adding New Players

I think the message is fine :o It may be a little abrupt but I'd imagine far more people add hoax players and warrant the short shrift than those who have simply made a mistake.

SM tend to add players from high profile clubs, even if they haven't played the 'required' first team minutes.

I'd assume the reason that player in particular was rejected was because he plays for a team not recognised by SM. Kinda like me adding a prolific Sunday league scorer.

You have to bear in mind that it's another person on the other end of the line, not really a company, and he's got to sift through probably hundreds of new suggestions a day. It's perfectly understandable that a short automated message is the rejection response.

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Re: Adding New Players

I think the message is fine :o It may be a little abrupt but I'd imagine far more people add hoax players and warrant the short shrift than those who have simply made a mistake.

SM tend to add players from high profile clubs' date=' even if they haven't played the 'required' first team minutes.

I'd assume the reason that player in particular was rejected was because he plays for a team not recognised by SM. Kinda like me adding a prolific Sunday league scorer.

You have to bear in mind that it's another person on the other end of the line, not really a company, and he's got to sift through probably hundreds of new suggestions a day. It's perfectly understandable that a short automated message is the rejection response.[/quote']

A short Automated rejection is definitely the way to go ,I just think it could be worded better.

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Re: Adding New Players

I think the message is fine :o It may be a little abrupt but I'd imagine far more people add hoax players and warrant the short shrift than those who have simply made a mistake.

SM tend to add players from high profile clubs' date=' even if they haven't played the 'required' first team minutes.

I'd assume the reason that player in particular was rejected was because he plays for a team not recognised by SM. Kinda like me adding a prolific Sunday league scorer.

You have to bear in mind that it's another person on the other end of the line, not really a company, and he's got to sift through probably hundreds of new suggestions a day. It's perfectly understandable that a short automated message is the rejection response.[/quote']

the short automated answer could ate least be a polite one dont you think? the guy on the other line gets paid to this his job whilst we are only trying to help. From a customer point of view it is impossible to be happy with the message they send (i am a customer, i pay to play this game therefore i demand good customer service). And from the point of view of someone that is trying to help it is just wrong to treat you like that!

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Re: Adding New Players

I think the message is fine :o It may be a little abrupt but I'd imagine far more people add hoax players and warrant the short shrift than those who have simply made a mistake.

SM tend to add players from high profile clubs' date=' even if they haven't played the 'required' first team minutes.

I'd assume the reason that player in particular was rejected was because he plays for a team not recognised by SM. Kinda like me adding a prolific Sunday league scorer.

You have to bear in mind that it's another person on the other end of the line, not really a company, and he's got to sift through probably hundreds of new suggestions a day. It's perfectly understandable that a short automated message is the rejection response.[/quote']

Earlier you said it was self-explanatory, now you're making assumptions. :D

Anyway, there isn't really any point in them having criteria, if they are going to ignore them, is there? Swedish second division is hardly sunday league, lad.

And it's not the short automated response that is the problem, it's the aggressive, threatening tone. We all know SM is run by developers; they know less about good customer service than coudl fit on the head of a pin. This forum is full of dissatisfied punters.

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Re: Adding New Players

the short automated answer could ate least be a polite one dont you think? the guy on the other line gets paid to this his job whilst we are only trying to help. From a customer point of view it is impossible to be happy with the message they send (i am a customer' date=' i pay to play this game therefore i demand good customer service). And from the point of view of someone that is trying to help it is just wrong to treat you like that![/quote']

Correct. Although we're engaging in a pointless activity here. they don't seem to listen to or care what the punters think. That's what happens in a monopoly.

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Re: Adding New Players

the short automated answer could ate least be a polite one dont you think? the guy on the other line gets paid to this his job whilst we are only trying to help. From a customer point of view it is impossible to be happy with the message they send (i am a customer' date=' i pay to play this game therefore i demand good customer service). And from the point of view of someone that is trying to help it is just wrong to treat you like that![/quote']

a) I think (but I'm not sure) that the new players job falls under the remit of the community admins, who don't get paid.

B) What kind of incentive is a nice polite message to serial abusers of the new player system to not try and add 'players'?

All in all, if you stick to the criteria SM request for new players then they'll be added. If not then aren't you wasting SM's time?

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Re: Adding New Players

On a point of order, wher can we find the criteria?

the only one I can find is:

New players are constantly added to the player database by members of the Soccer Manager community, but they can only be added if they have made their competitive debut at a professional level.

A new player will become a free agent in your Game World if the club he plays for in real life is within a league in your Game World. However if the club he plays for in real life is not in a league in your Game World he will be added to his clubs respective squad.

Soccer Manager is a community driven game and we welcome any input from our members. If you feel there is a player missing from the current database then you can submit a request to have them added via the New Players page.

--------------------------------------------------------------------------------

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Re: Adding New Players

a) I think (but I'm not sure) that the new players job falls under the remit of the community admins' date=' who don't get paid.

B) What kind of incentive is a nice polite message to serial abusers of the new player system to not try and add 'players'?

All in all, if you stick to the criteria SM request for new players then they'll be added. If not then aren't you wasting SM's time?[/quote']

a) not getting paid does no mean he can not send a polite automated message to people.

B) what kind of incentive is a message like the one that they are sending now to people that are only trying to help making the game more complete hence better for everyone.

All in all, no one tries to add players for the hell of it and if you come across a player that is not on DB and you take the time to fill in the request you deserve to be treated better even if you are wrong! Its not like SM do not make mistakes! Do any of us send them emails saying " you have made a mistake, if you do two more i will not renew my gold membership!"?? Then what makes them think they can treat the players of this game in any way they like?

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Re: Adding New Players

On a point of order' date=' wher can we find the criteria?

the only one I can find is:[/quote']

That should suffice. The Swedish second division is not a professional league.

All in all' date=' no one tries to add players for the hell of it and if you come across a player that is not on DB and you take the time to fill in the request you deserve to be treated better even if you are wrong! Its not like SM do not make mistakes! Do any of us send them emails saying " you have made a mistake, if you do two more i will not renew my gold membership!"?? Then what makes them think they can treat the players of this game in any way they like?[/quote']

I think you'd be surprised. Look through this thread which includes some ridiculous photos uploaded by SM members. I'd be confident extrapolating that out to people adding ridiculous new players, possibly more so than genuine new players that should be added.

I repeat, players are rejected for a reason. If you're uploading the player then you should know enough about the player to understand if he fulfils SM's criteria for adding new players. If the player fails to meet SM's criteria then you're wasting SM's time so why should you get a nice polite message?

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Re: Adding New Players

That should suffice. The Swedish second division is not a professional league.

I think you'd be surprised. Look through this thread which includes some ridiculous photos uploaded by SM members. I'd be confident extrapolating that out to people adding ridiculous new players' date=' possibly more so than genuine new players that should be added.

I repeat, players are rejected for a reason. If you're uploading the player then you should know enough about the player to understand if he fulfils SM's criteria for adding new players. If the player fails to meet SM's criteria then you're wasting SM's time so why should you get a nice polite message?[/quote']

You should get a nice polite message because manners cost nothing. In fact it takes more energy to be rude than polite; not to mention trying to manage the fallout. But as we know, SM aren't exactly renowned for their ability to handle feedback.

It's not difficult - basic communication and diplomacy. Although judging by your sneering tone, it does appear to be more difficult for some than others, particularly SM apologists.

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Re: Adding New Players

You should get a nice polite message because manners cost nothing. In fact it takes more energy to be rude than polite; not to mention trying to manage the fallout. But as we know' date=' SM aren't exactly renowned for their ability to handle feedback.[/quote']

I don't think the message is rude, more efficient. I'd imagine that of about 10 players suggested to SM, only 1 or 2 should be added. Why are you suggesting players who obviously don't fit the criteria? You should be reminded that if you continually suggest players who shouldn't be added then the ability to suggest players will be removed. If people only suggested players who should be added then maybe SM would have more time to answer support tickets... And it's not as if the chat which has been suggested has been added is it? SM take people's suggestions into account; I just think you've got a bee in your bonnet.

It's not difficult - basic communication and diplomacy. Although judging by your sneering tone' date=' it [i']does[/i] appear to be more difficult for some than others, particularly SM apologists.

And this proves it really. Sneering tone? I guess everyone who proves you categorically wrong has a sneering tone... The message has to tell people not to waste SM's time or they'll continue to waste SM's time.

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Re: Adding New Players

I don't think the message is rude' date=' more efficient. I'd imagine that of about 10 players suggested to SM, only 1 or 2 should be added. Why are you suggesting players who obviously don't fit the criteria? You should be reminded that if you continually suggest players who shouldn't be added then the ability to suggest players will be removed. If people only suggested players who should be added then maybe SM would have more time to answer support tickets... And it's not as if the chat which has been suggested has been added is it? SM take people's suggestions into account; I just think you've got a bee in your bonnet.

And this proves it really. Sneering tone? I guess everyone who proves you categorically wrong has a sneering tone... The message has to tell people not to waste SM's time or they'll continue to waste SM's time.[/quote']

Yes, I have a bee in my bonnet; I have a bee in my bonnet about snippy, supercilious customer service.

And how on earth have you proved me 'categorically wrong'? It's my opinion that SM should treat their customers better. You can't prove someone's opinion on something like this wrong, kid. You can disagree but that doesn't make either of us right. You said it yourself - you don't 'think' the message is rude. I do think it's rude. As do most others on this thread, btw.

Anyway, it's clear you have no concept of what good customer service is, so I'm 'wasting my time' here. So consider this message me telling you to stop wasting my time.

Oh btw, the player does fit the criteria, certainly more than a whole lot of players who have been added....but that's not really the issue here....:rolleyes:

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Re: Adding New Players

Yes' date=' I have a bee in my bonnet; I have a bee in my bonnet about snippy, supercilious customer service.[/quote']

It's a quick, efficient message and if you receive it it's you who is in the wrong. I'd accept it and move on personally...

And how on earth have you proved me 'categorically wrong'? It's my opinion that SM should treat their customers better. You can't prove someone's opinion on something like this wrong' date=' kid. You can disagree but that doesn't make either of us right. You said it yourself - you don't [b']'think' [/b]the message is rude. I do think it's rude. As do most others on this thread, btw.

The player shouldn't have been added ;) I think the message serves its purpose and is hence wasteful to improve upon. If you receive the message then the player shouldn't be added for reasons which are explained in the criteria.

Anyway' date=' it's clear you have no concept of what good customer service is, so I'm 'wasting my time' here. So consider this message [b']me [/b]telling you to stop wasting my time.

I have a good concept of customer service. I'm just not necessarily agreeable with the notion that the customer is always right.

Oh btw' date=' the player [i']does [/i]fit the criteria, certainly more than a whole lot of players who have been added....but that's not really the issue here....:rolleyes:

The league he plays in isn't a professional league, hence he shouldn't have been added. If you'd read the criteria then surely you'd have known not to suggest him? :rolleyes: Thought not...

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Re: Adding New Players

Just to clear things up, Dalkurd play in Division 1 not Division 2.

That actually happened to me a couple of days ago. It's a bit similar to Maurice's situation. The player that I added is Swedish based, his team are not on the DB, but the team played in the Superettan and got relegated this season. He's bound to move away from his current club and he's currently on trial with an Allsvenskan club. Just like Maurice, I found it rude as it had no reason to it whatsoever.

I don't believe it's got to do with the player playing in an non professional league because of the fact that they meet the requirements of playing 450 mins or more in a pro league. Actually, Division 1 is like a semi-pro league, the majority of the teams are pro teams.

The league he plays in isn't a professional league' date=' hence he shouldn't have been added. If you'd read the criteria then surely you'd have known not to suggest him? :rolleyes: Thought not...[/quote']

Chidi Dauda Omeje actually meets the requirments to be added to the DB, so I don't know what you were rambling about. He has played a total of 449 mins (ok, so he missed out by 1 min, but I added players who play for small league that missed out by a couple of mins) for Vejle, who at that time were playing in the highest division, the Danish Superliga. Then I saw this comment:

I'd assume the reason that player in particular was rejected was because he plays for a team not recognised by SM. Kinda like me adding a prolific Sunday league scorer.

I doubt it that (btw' date=' that's a stupid comparison to make). But I've seen players added who's clubs are not even on the DB. It's not the fact that they don't recongnise it, just no one added it.

Since Dalkurd are not on the DB and there's not option to select that the players club is not on the DB. When I added my player, I just selected the 1st club on the list and and on the additional comment, I wrote that his club are not on the DB and I aplogized for any inconvenice it caused. Maybe Maurice did that as well, maybe he didn't.

It might be that, but then again, as I said, I've seen players added who's clubs are not even on the DB.

So I can't really think of anything really. The new system of adding players is a total farce. They reject and punish people for meeting the requirements even though they don't seem to acknowledge it for some strange reason not known to man. :rolleyes: They should appriciate that we're adding players and helping SM, but no. If I had more time, I'd sort out the Swedish leagues. Most of the players info's are incorrect, I could add lots of missing players and clubs. But since that happened, I can't be bothered since SM can't be bothered to listen to me.

They added a player who hasn't played a single minute for his club, whilst I understand that they players for the bigger clubs who don't meet the 450 mins requirement get added, but he didn't even play a measly second?! What a joke! Also, I attepmeted to add 2 new players and I haven't even got a message since?! They haven't been added as well.

I prefer the old system, they send tickets to confirm the player will be added also I added this player and I wasn't aware that particular league was going to get reviewed, and I got a ticked saying the player will get added once the league gets reviwed. I do understand it's quite time consuming, but I'm sure some members would be able to help out, just like they did on the player photos. I miss the old SM where the customer service was good. Now it's good at some areas and poor at some areas.

On a side note, I would appriciate it if someone would look into my case and also Maurice's case as well and tell us the reason for the rejection. :)

Wow , is that what you lot use as a source to see if a league is pro or not? Wiki(easytoblub)apedia is quite a reliable source, isn't it? :rolleyes: According to this the Malta league is not professional, but yet players get added for Malta teams. SM really needs to get it sorted out, it's a total joke.

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Re: Adding New Players

Just to clear things up' date=' Dalkurd play in Division 1 not Division 2.

That actually happened to me a couple of days ago. It's a bit similar to Maurice's situation. The player that I added is Swedish based, his team are not on the DB, but the team played in the Superettan and got relegated this season. He's bound to move away from his current club and he's currently on trial with an Allsvenskan club. Just like Maurice, I found it rude as it had no reason to it whatsoever.

I don't believe it's got to do with the player playing in an non professional league because of the fact that they meet the requirements of playing 450 mins or more in a pro league. Actually, Division 1 is like a semi-pro league, the majority of the teams are pro teams.

Chidi Dauda Omeje actually meets the requirments to be added to the DB, so I don't know what you were rambling about. He has played a total of 449 mins (ok, so he missed out by 1 min, but I added players who play for small league that missed out by a couple of mins) for Vejle, who at that time were playing in the highest division, the Danish Superliga. Then I saw this comment:

I doubt it that (btw, that's a stupid comparison to make). But I've seen players added who's clubs are not even on the DB. It's not the fact that they don't recongnise it, just no one added it.

Since Dalkurd are not on the DB and there's not option to select that the players club is not on the DB. When I added my player, I just selected the 1st club on the list and and on the additional comment, I wrote that his club are not on the DB and I aplogized for any inconvenice it caused. Maybe Maurice did that as well, maybe he didn't.

It might be that, but then again, as I said, I've seen players added who's clubs are not even on the DB.

So I can't really think of anything really. The new system of adding players is a total farce. They reject and punish people for meeting the requirements even though they don't seem to acknowledge it for some strange reason not known to man. :rolleyes: They should appriciate that we're adding players and helping SM, but no. If I had more time, I'd sort out the Swedish leagues. Most of the players info's are incorrect, I could add lots of missing players and clubs. But since that happened, I can't be bothered since SM can't be bothered to listen to me.

They added a player who hasn't played a single minute for his club, whilst I understand that they players for the bigger clubs who don't meet the 450 mins requirement get added, but he didn't even play a measly second?! What a joke! Also, I attepmeted to add 2 new players and I haven't even got a message since?! They haven't been added as well.

I prefer the old system, they send tickets to confirm the player will be added also I added this player and I wasn't aware that particular league was going to get reviewed, and I got a ticked saying the player will get added once the league gets reviwed. I do understand it's quite time consuming, but I'm sure some members would be able to help out, just like they did on the player photos. I miss the old SM where the customer service was good. Now it's good at some areas and poor at some areas.

On a side note, I would appriciate it if someone would look into my case and also Maurice's case as well and tell us the reason for the rejection. :)

Wow , is that what you lot use as a source to see if a league is pro or not? Wiki(easytoblub)apedia is quite a reliable source, isn't it? :rolleyes: According to this the Malta league is not professional, but yet players get added for Malta teams. SM really needs to get it sorted out, it's a total joke.[/quote']

I just don't think there is any need to add these type of players, they will never get reviewed until they move to a bigger, better league, and as such are just a pointless waste of space, it's like the Chinese and Indonesian leagues/teams they will stay rated exactly the same forever, SM will probably never ever review those leagues. It's just a waste of space. I'd say wait until a move materialises, then have the player added

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Re: Adding New Players

I just don't think there is any need to add these type of players' date=' they will never get reviewed until they move to a bigger, better league,[/quote']

The same could be said to the Slovenian, Slovakian, Finnish leagues etc. So let's not bother adding players from there shall we, even though that player is the next big thing. :rolleyes:

and as such are just a pointless waste of space' date=' it's like the Chinese and Indonesian leagues/teams they will stay rated exactly the same forever,[/quote']

It's not really a waste of space. They can easily play for an Allsvenskan/Superettan side IMO. SM are always open to adding any players that meet the requirements, but in this case, they rejected it for no aparant reason.

SM will probably never ever review those leagues. It's just a waste of space. I'd say wait until a move materialises' date=' then have the player added[/quote']

Read what I've said above.

It's not about if the players league will get reviewed, the Malta league never gets reviewed and yet, players get added from that league. Some people don't care if the ratings stay the same because SM hardly reviews that league, that player Maurice attempted to add could be one of his favourite players (I'm suprised Maurice even heard of him because hardly anyone cares about those leagues :D). Anyone on SM would like to have they favourite player in their squads. I've added a couple of players that I like and I signed them.

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Re: Adding New Players

Jakob Lindström of Örgryte was recently added. Again, Örgryte play in Division 1. Why the hell wasn't Omeje and the players I attempted to add (which I haven't got a reason why they haven't been added) and the player who I tried to add, who met the requirements, which I somehow got punished (Well, warned) for. :rolleyes:

C'mon SM, this is turning into a joke (TBF, you lot became a joke ages ago).

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